FAQs

Orders & Returns

You can return an item for store credit, or you can exchange it for a different size or colour within 14 days from when it is received by you.

  • However all exchanges are based on stock availability and under such circumstances your store credit will be valid up to 1 month from the date of when the return is received by us.
  • If you wish to exchange your item for an alternative product, we suggest that you return it for a credit and purchase the new item separately.
  • Please note we do not refund money on any merchandise sold.
  • Store credit or exchange can be processed only if we receive the merchandise in its original packaging.
  • The goods are your responsibility until they reach us. We are not liable for any damages caused to the product during transit.
  • We recommend you obtain proof of postage.
  • All goods will be inspected on return for damage, spoiling, stains and odors.
  • All conditions applicable to return of goods shall also apply to exchange of goods.

All over India

For standard shipping, you should receive your order within 12-14 business days.

Once the order is placed, the change in address is not possible.

You can modify or cancel the order basis our return policy

Contact Us

Email Us
customercare@pausefashion.in

Press Inquiries
press@pausefashion.in

PAUSE Help Hours
Monday—Friday
11am—6pm IST